How to solve common issues of Canon Printers not Printing & Not Responding Error
Cannon makes one of the most popular printers in the market. Their variations, like imageCLASS and Pixma, are known for their range of features and reliability. But from time to time, the users have reported some common issues while using these printers. Among all the problems, “Canon printer not printing” and “Canon printer not responding” are two of the most common ones. These problems may occur in both the wired and the wireless versions of the Canon printers. In this article, we will be discussing these two issues in-depth and give you the solutions to effectively remove them.
Reasons for Canon printer not printing
Just like the previous problem, the Canon printer not printing text or Canon printer not printing color issue also has several potential reasons behind it.
- Incorrect paper size: Each Canon printer has a limit to the size of the paper that they can handle. They will print only when the applied paper size is within its compatible size. If not, the Canon printer not printing properly issue will appear. It may also lead to paper jams inside the printer, which is another reason behind the problem.
- Fluctuating power: The printer needs a stable source of power to function properly. If the power is swinging in the plug point, which is giving away the power to the printer, then it won’t print anything.
- Empty cartridge: The cartridge gives away the color that is used to print the papers in your Canon printer. If the printer is printing, but there is nothing printed on it, then an empty cartridge is the reason. Also, if you have not used the cartridge for very long, then it may start to deteriorate.
- Faulty drivers: We have discussed the involvement of the wrong drivers in the issue of Canon printer not responding to your commands. The same wrong drivers may prevent the printer from printing anything.
How to remove the Canon printer not printing issue
Now that you know the potential reasons behind the problem, we can proceed to solve them.
- Use the proper size of paper: We would recommend you to refer to the user manual of the printer. You will find the paper sizes that are compatible with the printer. If you are already using the correct size, then turn off the printer and open its front door. Look for any jammed paper inside it. If it is so, then remove it.
- Replace your cartridge: An empty cartridge will prevent the Canon printer from printing anything. You can check the level of ink in the cartridge manually. To do so, open the front door of the printer and carefully take out the cartridge. Some printers have double cartridges. In those printers, while taking out the cartridges, remember which one belongs to which slot. If the ink level is low, then replace it with a similar piece. Always use genuine Canon cartridge in your printer.
- Update your drivers: We have mentioned already mentioned the steps to update/ reinstall the drivers of the printer on your computer. Refer to them to carry out this step.
- Use a better network: If you are using the printer in your office network, then there is a possibility that the network is jammed. In such a scenario also, the printer will not take the print command. So if possible, connect the computer and the printer to a shared network that has less traffic.
Reasons for Canon printers not responding
Multiple potential reasons may prevent Canon printers from returning. In such a scenario, the printer won’t be taking any command from the user and act dormant. Here are the prime suspects behind such behavior of your Canon printer-
- Wrong network connection: The printers need to be connected to the desktops to take commands from the users. The connection can be either a wired one or a wireless one. In the case of the wireless connection, both the desktop and the printer need to be connected to the same shared network. But sometimes it may happen that you have joined the systems on different networks. Another possibility is that the network itself is not very stable.
In the case of the wired printers, the cable connecting the computer to the printer may be faulty. That will also prevent the printer from taking any command and hence from responding to them.
- Overprotection: The issue may also be caused by the 3rd party antivirus that you have been using in your Operating system. There are many 3rd party virus removal software in the market which claim to give better results in detecting and removing the potential threats. The Windows system already has a firewall system to do the same, and it hardly affects the connection between the computers and the printers. But it is not as effective as the 3rd party antivirus system. But the same software may put high safety standards in place, which is known to interfere between the computers and other external devices. There is an app called the “spooler subsystem app,” which is crucial for the connection of a printer to the computers. But the overprotective antivirus systems tend to block this software and prevent the printer from taking any command.
- Faulty or outdated drivers: Before using a printer, its specific drivers need to be installed in the commanding device, which is the computer in most of the cases. These drivers need to be regularly updated to make the printer work efficiently. Sometimes, the drivers may also become faulty. In either case, the printer will stop responding to the commands. So as a remedy, you will need first to update the drivers, and if it does not improve the situation, then you will need to reinstall them.
- Faulty USB port: This problem occurs when the wrong USB port is used to connect the computer and the printer. It is limited to the wired Canon printers only. In such a case, you will need to join the USB to different ports to see if it works out well with the drivers.
How to eliminate the Canon printer not responding issue
- Reboot your network: The first step towards reducing the printer issue is to fix your network. Make sure that the connection between the computer and the printer is locked correctly. First, make sure that they are connected to the same shared network. After it is done, turn off all the related devices, i.e., the computer, printer, and modem. Now restart them all and make the connection. While rebooting your modem, you can use the reset steps for it. But if you are not much into the technical things, then plug out the power and then plug it in.
- Use the troubleshooter: The inbuilt troubleshooter may help you to get out of the situation. Many users have complaints regarding the troubleshooter for not being so much of a help. But there are instances when things turned out to be otherwise.
- In your keyboard, press the Windows and the R key simultaneously. It will open up the Run dialogue box of the system.
- In the dedicated space of the Run dialogue box, type this: control.exe /name Microsoft.Troubleshooting. Hit the “ok” button below it once you are done. It will open up the troubleshooting window of the system.
- In the new window for troubleshooting, you will find many entries. Scroll down the page until you find the “Printer” section. Click on the “Run the troubleshooter” option beside the same.
- The system will take some time to find any inconsistencies that may be harming the connection of the printer to the computer. If the troubleshooter finds any glitch, then it will give you the option to solve the same. Click on the “apply the fix” option to resolve the case.
- Finally, restart your device to finish the task.
- Disable the 3rd party antivirus system: We have discussed the effect of overprotection of the 3rd party antivirus systems on the connection. You will need to disable the actions of the software. The procedure will vary depending upon the software that you are using. But if you do not want to go for that, you can uninstall it. Follow these steps to do so-
- Press the Windows and the R key in your keyboard simultaneously. It will open up the Run dialogue box on your computer.
- In the space of the box, type “appwiz.cpl” and hit the “ok” button. It will open up the “Programs and Features” window of the system.
- The window mentioned in the previous step will give you all the software that is installed in your system. Locate the 3rd party antivirus among them. Right-click on the same and press the “uninstall” button.
- Reinstall the Canon drivers: It is the last step to solve the Canon printer not responding issue.
- Once again, press the Windows and the R key simultaneously to open the Run dialogue box.
- In the dedicated area, type “DELDRV64.EXE” and hit the “Ok” button.
- The above step will open the in-built driver remover. Follow the instructions to remove the existing driver.
- Next, enter the password of your wireless network in the printer.
- Now visit this link https://www.usa.canon.com/internet/portal/us/home/support and download the driver for your printer.
- Open the setup and follow the prompts to install the driver.
Use these steps one by one to eliminate all the potential causes related to your Canon printer. If you still can’t get rid of canon printer not printing and not responding, then you should get back to the customer service guys.